Placing
your order
Following
our guidelines for ordering below should ensure a successful and trouble-free
delivery, so please take a moment to read the following information:
Selection
Browse through our designs to find your favorite
style, consider its silhouette options and choose
the color and fabric. For advice on choosing the
most flattering design please click here.
To determine the correct sizes, click
here for sizing information. We aim to make the ordering process
simple for you and we welcome your calls should you have any questions. Please
note that there are default selections for certain styles. Dresses where the A-line
or column options are not selected will be made in the default and more popular
A-line style.
Try-On
program
It
means sending bridesmaid dress sample(s) directly to your home, your bridesmaid(s),
or to your office for viewing up-close.
Instead of the usual "one
sample size per style" bridal salons so often stock, we offer bridesmaid
dress samples of many sizes to accomodate your fitting needs, and your bridesmaids
can try on Aria's dresses at the comfort of their own home. The cost for receiving
a sample dress is $10 each, a pre-paid USPS return label is included in your package.
To schedule a try-on, simply telephone our Los Angeles office (1-800-658-8885)
and let us know the style(s) and size(s) you are interested in seeing, preferably
a week in advance. We regret that it is unlikely that the sample you receive will
be in the color you intend to order, this is due to the enormous numbers of possible
combinations of styles, colors, materials and sizes that we offer, however, we
will try our very best to match the style and size for you.
Please
note that a try-on cannot be scheduled by e-mail (for security purposes) as we
need your credit card information for the service charge. Sample dresses are generally
sent from our office on Wednesday and received no later than the following Monday,
this will depends on your location. You will be able to keep the sample dress
for a few days, and then we ask that the return package be dropped off at your
local post office no later than Wednesday of the same week. Try-ons are only available
for US mainland addresses.
Placing
your bridal party's order
A. If bridesmaid dresses are being
paid for by each individual bridesmaid...
Each paying person is required to
print, complete and sign their own order form and the accompanying ordering agreement.
These completed forms are then to be collected by the bride, or an appointed person
within the bridal party. This is to ensure that all items ordered, including dresses
and accessories, will be cut and made from the same bolt of material, guaranteeing
dye-lot match. They should be submitted to AriaDress's main office in Pasadena,
either by fax, or by mail (trackable method recommended).
B.
If all bridesmaid dresses are being paid for by one person only...
Only the
person who is responsible for paying is required to print, complete and sign an
order form and the accompanying ordering agreement. If dresses are to be shipped
to various locations, we ask that detailed shipping instructions be submitted
along with your order forms. The completed forms can then be sent to AriaDress's
main office in Pasadena, either by fax, or by mail (trackable method recommended).
*If you are in
a time crunch and need to place your bridesmaid dresses order between
11/1/11 and 12/22/11, go ahead and
send in your order and still register for a chance to win up to 6 of them on our
FaceBook page, we will send a full refund of the net value of dresses ordered
(up to 6), if you happen to be one of our 2 lucky brides! Click
here
to enter our sweepstakes.
Discount
We now offer a 10% discount to bridal parties ordering 6 or more bridesmaid dresses
or ensembles at the same time. The discount does not apply to accessories.
You
may also call us at (800) 658-8885 to request a faxed or mailed copy. Sorry, we
cannot accept verbal orders over the phone. Our fax number is: 626-584-6450 or
you may mail completed order forms to: AriaDress 892 North Fair Oaks Avenue, Pasadena,
CA 91103. AriaDress takes your privacy seriously, our privacy policy is
here.
Orders
must be faxed or mailed to us or may be placed in our showroom. For your protection
(and ours) we must have a signed order form and order agreement. Size, extra length
and other details should be clearly added to the proper locations on the order
form. If any accompanying paperwork contradicts the order form specifications
then the order form is what will be followed. Please be sure that we do not get
the same orders twice! For instance, a faxed and a duplicate mailed copy.
Order
Confirmations
For your peace of mind, we will always call
the bride to confirm orders received within about 1 business day. If you do not
hear from us within about 2 business days after you have faxed your order or one
week for a mailed order then it should be considered abnormal. This would most
likely mean that we have not received your order. It is truly necessary to contact
us if no confirmation is received.
Timing
Most orders are completed within 12 weeks (3 months) from the day
we receive the completed order forms (with the orders in from all the members
of the wedding party that are ordering from us). We
strongly recommend that we receive all the orders for a bridal party 4 months
before the wedding or earlier. If
your order is ready before the projected ready date it will be sent out earlier.
We are not able to accept orders where the projected ready date will be less than
10 days before the wedding.
*If you are in a time crunch and need to place your
bridesmaid dresses order between
11/1/11 and 12/22/11, go ahead and
send in your order and still register for a chance to win up to 6 of them on our
FaceBook page, we will send a full refund of the net value of dresses ordered
(up to 6), if you happen to be one of our 2 lucky brides! Click
here
to enter our sweepstakes.
Rush
Orders
4 to 6 weeks rush order is available at 30% extra.
Payment
Full payment for your order is required when we begin the production of your garments.
We accept Visa, MasterCard, Discover card and personal checks. If payment by check
is desired, please reference the bride's name on the check. Please note that a
$40 handling fee will be added to all returned checks.
Ordering
from outside the USA
For Canadian customers, please note that
any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please
check with the Canadian Border Service agency for an estimation of any fees:
From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit
their website: http://www.cbsa-asfc.gc.ca/
Other
international customers may email us for a shipping quote but this will not include
any possible duty/tax/brokerage which we will not be able to estimate.
Returns,
exchanges and orders
We will accept exchanges should item(s)
received be defective, provided that we are notified within 5 days of receipt
of items. Otherwise, since all our garments are made only after your order is
placed, all sales are final. AriaDress is not responsible should an incorrect
size be ordered (please be sure to refer to our size chart when ordering). Should
a return be necessary please notify AriaDress immediately to request a return
authorization number. Items must be returned in the original condition, shipped
at the customer's expense within 10 days of receipt of said items by a trackable
method. Even in circumstances where we have agreed to reimburse shipping we will
not reimburse for overnight or second day expedited shipping. Returned garments
that have been altered cannot be accepted and we do not alter dresses for customers.
For returns or exchanges, please contact us by calling 1-800-658-8885. The order
cannot be cancelled after the dress is sent to the customer. If it is cancelled
before any of the dresses are sent, most often, a 50% refund would be possible.
AriaDress's charges will not include any duties or taxes that might be assessed
for international orders and AriaDress will not refund anything on the order should
the consignee refuse to pay them. We reserve the right to replace, repair or refund
depending on the situation regardless of what is preferred. We also reserve the
right to refuse orders for our merchandise from anyone.
Shipping
All AriaDress garments are shipped via UPS. (Typically three to
five business-days). The shipping cost for the continental US is as follows:
If
one single dress/ensemble is being shipped to one location, the cost will be $15.
If
multiple dresses/ensembles are being shipped to the same location, the cost will
be $15 for the first dress/ensemble and $7 for each additional. Again, this is
if more than one dress/ensemble is being shipped to only one location.
Accessories
such as purses, shawls or ties that accompany a dress do not add to the shipping
cost.
Please
note that the above shipping cost applies to US mainland customers only. Those
in Canada, Alaska, Hawaii or other overseas locations will need to contact us
to make special arrangements and get a shipping quote. Fabric that is ordered
is usually sent prior to the shipping of the rest of the order; the additional
fabric shipping cost is $7.
It
is up to the UPS driver's discretion whether they feel that it is safe to leave
the package without a signature -it is not AriaDress's decision. Undelivered items
returned to us to be resent again will be charged an additional shipping fee equal
to the original shipping fee. Our terms, conditions and prices are subject to
change without notice.
Items
ordered are not available to be picked up from our showrooms.
